UKHostway brings you
high level support and services. Our
reliable, super-fast, multi-homed
network (Time Warner Telecom, XO
Communications and ELI) ensures the
highest levels of stability for your
server's up-time.
UKHostway' server packages offer a
variety of server operating systems
to fit your application's needs.
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All
servers include the
following services: |
-
Cold reboots by
support personnel
-
Remote reboots by
support personnel
-
Remote reboots by
client via IP address
-
Network monitoring
with messages to the
email address of your
choice
-
Network monitoring
by support personnel (we
will reboot or restart
services if they are
down)
-
Install of patches
when released
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SonicWall and
TopLayer protected
network
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Support personnel
help with software
installation
-
Support personnel
help with backup and
restoration on servers
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Bandwidth tracking
statistics
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24 x 7 Toll Free
telephone support
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24 x 7 emergency
support via email to
pager or digital phone
-
24 x 7 trouble
ticket support
-
Regular contact with
Management Coordinator
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Orders paid for
before noon PST on weekdays are
set-up by 5PM PST the next day,
pending hardware availability.
Orders after noon PST on weekdays
are setup within 48 hours.
Weekend orders are set-up by 5PM PST
on Tuesday, pending hardware
availability. |